{"_id":"576a656d6f15260e001f897c","category":{"_id":"576a656c6f15260e001f893a","version":"576a656c6f15260e001f8938","__v":0,"project":"54aa7f773b56130b0056c86e","sync":{"url":"","isSync":false},"reference":false,"createdAt":"2015-01-05T12:25:25.590Z","from_sync":false,"order":3,"slug":"working-with-pulsate","title":"Working with Pulsate"},"user":"54aa7f3f9bb00c0b00cb899b","__v":2,"parentDoc":null,"project":"54aa7f773b56130b0056c86e","version":{"_id":"576a656c6f15260e001f8938","__v":3,"project":"54aa7f773b56130b0056c86e","createdAt":"2016-06-22T10:16:12.661Z","releaseDate":"2016-06-22T10:16:12.661Z","categories":["576a656c6f15260e001f8939","576a656c6f15260e001f893a","576a656c6f15260e001f893b","576a656c6f15260e001f893c","576a656c6f15260e001f893d","576a656c6f15260e001f893e","576a656c6f15260e001f893f","5797787ce2d8f40e0052b4a6","5b041bc0769904000374c645"],"is_deprecated":false,"is_hidden":false,"is_beta":false,"is_stable":false,"codename":"For Marketers","version_clean":"4.0.0","version":"4.0"},"githubsync":"","updates":[],"next":{"pages":[],"description":""},"createdAt":"2015-01-05T12:31:44.509Z","link_external":false,"link_url":"","sync_unique":"","hidden":false,"api":{"settings":"","results":{"codes":[]},"auth":"required","params":[],"url":""},"isReference":false,"order":5,"body":"[block:embed]\n{\n  \"html\": \"<iframe class=\\\"embedly-embed\\\" src=\\\"//cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2Fy1KrwRGpCyU%3Ffeature%3Doembed&url=http%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3Dy1KrwRGpCyU&image=https%3A%2F%2Fi.ytimg.com%2Fvi%2Fy1KrwRGpCyU%2Fhqdefault.jpg&key=02466f963b9b4bb8845a05b53d3235d7&type=text%2Fhtml&schema=youtube\\\" width=\\\"854\\\" height=\\\"480\\\" scrolling=\\\"no\\\" frameborder=\\\"0\\\" allowfullscreen></iframe>\",\n  \"url\": \"https://www.youtube.com/watch?v=y1KrwRGpCyU&feature=youtu.be\",\n  \"title\": \"How to engage with your users with Pulsate Converse\",\n  \"favicon\": \"https://www.youtube.com/favicon.ico\",\n  \"image\": \"https://i.ytimg.com/vi/y1KrwRGpCyU/hqdefault.jpg\"\n}\n[/block]\n**(1) Starting a conversation** \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/Ha7DIuTQlOqxbIaoxw5a_Screen%20Shot%202016-06-22%20at%2013.10.12.png\",\n        \"Screen Shot 2016-06-22 at 13.10.12.png\",\n        \"1894\",\n        \"847\",\n        \"#931d92\",\n        \"\"\n      ]\n    }\n  ]\n}\n[/block]\nAs an admin of Pulsate you can start a conversation by selecting 'new message' and entering in the name of the person whom you would like to contact. \n\nNext enter a message subject and content into the body of the message. \n\nAfter you have entered content the send button will become active and you can send out the message directly to the chosen user.\n[block:callout]\n{\n  \"type\": \"danger\",\n  \"body\": \"You can only message one user at a time\"\n}\n[/block]\n**(2) Responding to a conversation** \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/ZoZxoo3aRoEuy5iz0T0f_Screen%20Shot%202016-06-22%20at%2013.28.06.png\",\n        \"Screen Shot 2016-06-22 at 13.28.06.png\",\n        \"1499\",\n        \"1121\",\n        \"#941e92\",\n        \"\"\n      ]\n    }\n  ]\n}\n[/block]\nWith the Pulsate SDK enabled in your App it allows the app user to directly message you.\n\nYou can respond to a message sent to you through the Pulsate web application by opening the message and replying using the message control panel at the bottom of the page.\n\nAfter you have finished composing your message click 'send'.","excerpt":"The Pulsate Conversations tool provides dual options for admins to direct message their users and also for app users to message the owner of the app providing two way communication.","slug":"step-3-starting-a-conversation","type":"basic","title":"Starting a Conversation"}

Starting a Conversation

The Pulsate Conversations tool provides dual options for admins to direct message their users and also for app users to message the owner of the app providing two way communication.

[block:embed] { "html": "<iframe class=\"embedly-embed\" src=\"//cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2Fy1KrwRGpCyU%3Ffeature%3Doembed&url=http%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3Dy1KrwRGpCyU&image=https%3A%2F%2Fi.ytimg.com%2Fvi%2Fy1KrwRGpCyU%2Fhqdefault.jpg&key=02466f963b9b4bb8845a05b53d3235d7&type=text%2Fhtml&schema=youtube\" width=\"854\" height=\"480\" scrolling=\"no\" frameborder=\"0\" allowfullscreen></iframe>", "url": "https://www.youtube.com/watch?v=y1KrwRGpCyU&feature=youtu.be", "title": "How to engage with your users with Pulsate Converse", "favicon": "https://www.youtube.com/favicon.ico", "image": "https://i.ytimg.com/vi/y1KrwRGpCyU/hqdefault.jpg" } [/block] **(1) Starting a conversation** [block:image] { "images": [ { "image": [ "https://files.readme.io/Ha7DIuTQlOqxbIaoxw5a_Screen%20Shot%202016-06-22%20at%2013.10.12.png", "Screen Shot 2016-06-22 at 13.10.12.png", "1894", "847", "#931d92", "" ] } ] } [/block] As an admin of Pulsate you can start a conversation by selecting 'new message' and entering in the name of the person whom you would like to contact. Next enter a message subject and content into the body of the message. After you have entered content the send button will become active and you can send out the message directly to the chosen user. [block:callout] { "type": "danger", "body": "You can only message one user at a time" } [/block] **(2) Responding to a conversation** [block:image] { "images": [ { "image": [ "https://files.readme.io/ZoZxoo3aRoEuy5iz0T0f_Screen%20Shot%202016-06-22%20at%2013.28.06.png", "Screen Shot 2016-06-22 at 13.28.06.png", "1499", "1121", "#941e92", "" ] } ] } [/block] With the Pulsate SDK enabled in your App it allows the app user to directly message you. You can respond to a message sent to you through the Pulsate web application by opening the message and replying using the message control panel at the bottom of the page. After you have finished composing your message click 'send'.