Authentication

Secure access to the Pulsate Data Ingestion Service is a top priority to ensure the confidentiality and integrity of your data. This section provides detailed instructions on how to apply for SFTP access credentials and how to securely log in to the SFTP repository.

Applying for SFTP Access Credentials

To begin the process of setting up your SFTP access to the Pulsate Data Ingestion Service, you will need to obtain your unique access credentials. Here is how you can apply:

Contact Support

Send an email to [email protected] with the subject line "Request for SFTP Access Credentials." Please include the following information in your email:

Your company name and account number
The primary contact person's name and email address for SFTP issues
Your requested username (if you have a preference)

Speak to Your Customer Success Manager

Alternatively, you can reach out directly to your Customer Success Manager. They are available to assist you with your access request and guide you through the onboarding process.

Using Your SFTP Credentials

Once your access request has been processed, you will receive your SFTP credentials, which include a username and a password or a private key, depending on the method you choose for authentication.

Logging In to the SFTP Repository

Follow these steps to securely log in to the SFTP repository:

Launch an SFTP Client: Open your preferred SFTP client software on your computer.
Enter Host Details: Type the provided SFTP server address into the host field.
Enter Your Credentials: Input your username and either your password or private key, depending on the provided credentials.
Initiate Connection: Click the connect or login button on your SFTP client to establish a secure connection to the server.

Please note that your credentials are sensitive information. Never share them with unauthorized individuals and avoid transmitting them through insecure channels.

AWS S3 Storage and Connectivity Considerations

Our SFTP service is backed by AWS S3 storage, ensuring high reliability and scalability. However, it is important to ensure that your network settings allow connections to AWS services.

Network Configuration

Verify the following to ensure a successful connection:

Your firewall is configured to allow outgoing connections to AWS S3 endpoints.
There are no network policies or ISP restrictions blocking access to AWS services.
If required, set up a VPN or a Direct Connect to AWS to ensure a stable and secure connection.

By following the above steps, you should be able to successfully apply for and use your SFTP access credentials to transfer your data securely to the Pulsate Data Ingestion Service. If you encounter any issues or have any questions regarding the authentication process, please do not hesitate to contact [email protected] or reach out to your Customer Success Manager for further assistance.